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May 15, 2009
By Jeremy Clark
Roughly 84 years ago, I worked as a personal trainer at a YMCA. After hours one summer evening, the entire staff gathered mandatorily to watch a customer service training video (apparently management felt we needed some inspiration). We viewed a heavy-handed but heartfelt instructional film produced by motivational speaker and ice cream magnate Bob Farrell entitled "Give 'em the...
May 13, 2009
By Angelina Russo
Thanks for this post Lydia. While I didn't get a chance to be there [#AAM09], I wonder whether anyone was talking about Pine and Gilmore's recent book: Authenticity: What Consumers Really Want.

Joe Pine & Jim Gilmore co-founded Strategic Horizons LLP to help executives see the world differently.

One of the points Pine and Gilmore make is that while audiences crave...
May 11, 2009

by  Lydia Johnson
AAM 2009: The Museum Experiment is now history.  In the weeks following big conferences like this, where ideas sizzle like Pop Rocks candy, it’s always interesting to see what sticks.  What topics will we still be chewing on next week…next month…next year?  (and I don’t mean the obvious “how do you throw a party when nobody can afford to come?”)
This year, I’m putting my money...
May 9, 2009
By Allyson Lazar
Calling all registrars, collections managers, curators of collections and anyone who works with museum collections in the Western Region: the official Registrars Committee-Western Region website is now live!
Over the next few weeks, the RC-WR website manager will be adding pages and making them active, but the site is up and already has information about upcoming workshops,...
May 6, 2009
By Allyson Lazar
What is your vision of the future for museums? Is it a rosy future? Is it frought with peril and disaster? Is it radically different from today? How will we get there? AAM and the Center for the Future of Museums
Voices of the Future Interviews on YouTube

is eager to hear the thoughts of museum professionals regarding our future. At the annual conference last week in...
May 5, 2009
Dr's Russo and Kelly, courtesy of Shelley Bernstein

By Lynda Kelly
This is the final post in the series about my online life. If you are new to this you may want to check out post one and two before you go on...
OK, just to take a reality check at what actual social networking sites am I on. To date there’s Facebook, Twitter, Blogger, Wordpress, ning, LinkedIn, Flickr, YouTube, SlideShare, del....
May 2, 2009


By Allyson Lazar
AAM's Center for the Future of Museums has invited conference delegates to "explore the future" while in Philly. How can we do that? By completing tasks listed on the FutureQuest game sheets provided in the tote bag registration packets. The ultimate purpose of performing these tasks is to "investigate the future of museums and society and share your


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