Visitor Engagement Associate

Company Name: 

Oakland Museum of California


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Oakland, CA 94607

Job Description: 

Oakland Museum of California

Req No 2018-1250
Category Visitor Experience
Type Regular Part-Time
Closing Date ..
Schedule 20 hours per week
Targeted Job Start Date 4/1/2018


The Oakland Museum of California values are fundamental to our institutional culture and guide our work together.

Excellence: We are committed to excellence and working at the highest standards of integrity and professionalism.

Community: We believe everyone should feel welcome and part of our community, both within the Museum and with our visitors and neighbors.

Innovation: We embrace innovation and calculated risk-taking to achieve our mission.

Commitment: Our work at the Museum demonstrates a sense of purpose and a shared accountability for the institution's success.


The Visitor Experience Associate works with a team as front line floor staff to provide guests and visitors with high standard customer service as sales representatives of OMCA.

The position is part-time, 20 hours per week. Schedule to be determined - Wednesay through Sunday.



The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.



  • Support the Museum's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
  • Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement




Customer Service Delivery





  • Provide OMCA GOLD standard of customer service to all museum visitors by greeting and welcoming visitors, and offering helpful direction to a variety of museum offerings
  • Sell admission tickets and memberships through electronic Point of Sale system
  • Respond to telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, etc
  • Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
  • Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
  • Assist any special interest groups, in order to provide a unique on-site experience
  • Participate in organizational trainings and meetings as required




A combination of experience and education that demonstrates possession of the necessary knowledge and abilities for this position is required as noted:




  • Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect


  • 1-3 years of related experience required
  • Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
  • Customer service practices and principles in a diverse environment
  • Knowledge of basic math with demonstrated proficiency in handling money/cashiering
  • Interest in California, Art, History, Natural Sciences, or museum-related subjects
  • English language proficiency in both spoken and written form
  • Additional language proficiency, such as Spanish or Mandarin/Cantonese, is desired




While performing the duties of this position, the employee is frequently exposed to the following:




  • Noise, such as groups of people working in enclosed areas
  • Typical office environment
  • Ability to lift up to 25 pounds




The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community.

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