Chief Operating Officer

Company Name: 

Natural History Museum of Utah


301 Wakara Way
Salt Lake City, UT 84108

Contact Name: 

Paula Aoki




Job Description: 

Chief Operating Officer

Natural History Museum of Utah

University of Utah


The Natural History Museum of Utah is Utah’s state museum of natural history located in Salt Lake City at the University of Utah.  Housed in the spectacular, new Rio Tinto Center at the edge of the city and wildlands, the Museum is a major research center for biodiversity and archaeology, holds 1.6 million objects, and hosts almost 300,000 visitors annually.  The Museum consistently is the #1-ranked paid attraction in Trip Advisor for the Salt Lake City area.  To help achieve the strategic goals set for 2017-2021, the Museum is seeking a new leadership team member to drive continued growth in visitors and revenues as well as achieve the highest quality in customer service.


The Chief Operating Officer will lead the Guest Services, Store, Café, Event Rentals, and Facilities programs of the Museum; work collaboratively with other departments to create and implement Museum-wide strategies for maximizing the quality of customer service; create and implement sales strategies to complement the Museum’s marketing program and maximize earned revenues; and lead the development of long-range facility and grounds strategies for the Museum.



  1. Direct the development and implementation of high quality customer service to a diverse population, staff management, and financial goals;
  2. Participates as a member of the Museum’s Leadership Team and works with the advisory board, setting strategic direction for the Museum;
  3. Forecast staffing, capital, and operating budget needs of the Museum by evaluating market sensitivity, earned revenue performance, space use review, staff performance and needs, etc.;
  4. Work closely with CFO to forecast earned revenues;
  5. Manage staff from diverse communities and cultures, including recruitment and retention, with professional development and ongoing performance evaluation;
  6. Manage, support and work with the retail enterprise managers (Guest Services, Store, Café, and Event Rentals) by collaboratively setting long and short-term financial goals and data analysis to drive fiscally successful enterprises that best represent the Museum brand;
  7. Manage, support and work with Facilities and Grounds manager to ensure long-term stewardship of the Museum’s capital assets;
  8. Collaborate with the Development Department on membership sales;
  9. Serve as primary liaison to the advisory board’s Business Development and Facilities committees to maximize the earned revenue performance of the Museum;
  10. Facilitate cooperative and collaborative community and institutional relationships and participate in University- and Museum-wide committees;
  11. Explore entrepreneurial opportunities for the Museum.



Bachelor’s degree in Business, a related area, or equivalency and eight years of progressively more responsible management experience.   Demonstrated skills in leadership, management, financial planning and budgeting, human relations and effective communication, and ability to work effectively with individuals from diverse communities and cultures.  MBA or related graduate degree and retail management experience preferred.



Please complete the application at and submit a cover letter outlining how your experience meets the job responsibilities, a resume, and a list of three references (these will not be contacted unless we notify you).  Application review will begin September 5, 2017.


Additional Information

Salary:  $80,000 to $100,000 plus full benefits

Responsible for generating $2.5-3M in revenue for the Museum

Manages a budget of $1.4M in personnel and non-personnel


The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: This position may require the successful completion of a criminal background check and/or drug screen.