The Whale Museum is seeking a person to fulfill the role of Visitors’ Experience (VE) Manager. Year-round FT employment (includes benefits).
Established in 1979 as the first U.S. museum dedicated to whales living in the wild, The Whale Museum’s mission is to promote stewardship of whales and the Salish Sea ecosystem through education and research. Our facility is located on San Juan Island, northwest of Seattle, Washington. This remote island is accessible only by ferry, boat or plane. The Museum is open daily, year-round.
The VE Manager’s responsibilities include but are not limited to:
- oversee operation and maintenance of the Gift Shop and online store
- coordinate staff recruitment, training, and scheduling
- oversee all aspects of visitors’ experience, including welcoming to the Museum, fielding questions
- create and incorporate educational content into displays
The VE Manager works closely with the Executive Director, Museum Curator, and other staff to plan, budget and implement specific projects associated with their areas of responsibility.
Working closely with other departments, the Visitors’ Experience Manager oversees all aspects of visitors’ experience, including welcoming visitors into the Museum, fielding questions, and managing the gift shop. The successful candidate will be highly flexible. Required work schedule includes weekend coverage, most holidays, and some evenings on a year-round basis.
Required Experience: retail, customer service, budgeting/accounting, administrative, inventory, management, web/social media, and computer skills. Candidates must enjoy managing people & schedules; be energetic, hard-working, cheerful, and enjoy working with the public.
Qualifications: a Bachelor’s Degree in Business, Museology/Museum Studies or 3 years’ experience in a relevant field, excellent communication skills (oral and written), excellent attention to detail, excellent computer/technological skills (i.e., word processing, database management, spreadsheets, graphics, and social media. Specific programs include: Microsoft Office Suite including Word, Access, Excel, and Publisher, as well as, Adobe Create Suite), grant writing, experience with public communication, and retail/customer service experience. A varied skill set and flexibility are major assets. Familiarity with the Pacific Northwest environment, Salish Sea ecosystem and its inhabitants are a plus; emphasis is placed on knowledge of the federally-listed endangered community of Southern Resident Orcas, the threats they face and efforts underway to help them recover. This is an exciting time at The Whale Museum with opportunities developing throughout the year.
Electronic submissions are encouraged. It is suggested that a PDF compiled with the requested information be submitted. While it is planned for the new person to be in place by January 2018, start date is negotiable for the right candidate. Active review of submitted applications will begin November 27, but applications will continue to be accepted until the position is filled. Application package should include: a cover letter, resume and up to five references (either reference letter or contact information for each reference). Please send to:
Jenny L. Atkinson, Executive Director
The Whale Museum
P. O. Box 945
Friday Harbor, WA 98250